Pick a channel, pick a template, send. Or compose from scratch. Goes through approval queue unless explicitly bypassed.
📧
EMAIL
Via Gmail / Resend
💬
SMS
Twilio (Phase 2)
🟢
WHATSAPP
Twilio WA (Phase 2)
🤖 AI Draft Assist — Powered by LIVE OS (trained on your 17-year voice archive)
Describe the situation in your own words. AI generates 3 alternative drafts in your voice. Pick one, edit it, or remix. Beats template-picking for novel situations — uses your extracted voice patterns, decision priors, and relationship cadence.
📋 Pulse Templates — 50 Voice Patterns from Your 17-Year Archive
Click any card to load it into the message body. All Tier 1 (external/warm) voice. Edit placeholders ([Name], [Load #], [time]) before sending.
📥 INBOUND / TENDER RESPONSE
Accept Tender
"Confirmed- Thank you. ETA…"
Accept (Familiar)
"Confirmed- thank you, [Name]!!"
Decline (Soft)
"Not showing anyone as of yet…"
Decline (Firm)
"We are not showing anyone…"
Decline (Sorry)
"…for this, sorry."
Checking / Pending
"Checking... will advise."
Tender Expired
"Following up on TL[#] — still open?"
💰 QUOTE & PRICING
Quote Clarification
"Could you provide more details…"
Quote with Rate
"Rate $[X] LH, ETA confirmed…"
Quote + Backhaul
"$[X] LH. Any return freight…"
Rate-Up Request
"Hate to ask… crazy market."
Rate Hold Firm
"$[X] is our number…"
Spot Quote
"Spot rate $[X] all-in…"
RFP Response
"Please find our lane bids…"
🚛 DISPATCH & TRACKING
Dispatch Confirmation
"Driver dispatched, ETA…"
Pickup Complete
"PU complete @ [time]…"
Departure Notification
"Departed [origin], en route…"
En Route Update
"Currently [location], on track…"
Proactive ETA
"Driver on track to…"
ETA Delay
"Heads up — ETA pushed…"
Arrival at Receiver
"Driver at [receiver] @ [time]…"
POD Uploaded
"Delivered. POD attached."
⚠️ EXCEPTIONS & CRISIS
Crisis Acknowledgment
"Getting this figured out…"
Mechanical Breakdown
"Mechanical issue — working swap…"
Driver Misconduct
"This driver won't be back…"
Late Delivery Apology
"Taking the hit — apologies…"
Weather Delay
"Storm delay — driver safe…"
DOT Inspection
"Pulled for inspection, clearing…"
Port Hold
"Port hold — working release…"
Service Recovery
"Taking the team out, fixing this…"
💵 DETENTION & ACCESSORIALS
Detention Notice
"Detention window opens @ [time]…"
Detention Claim
"Detention applies on Load [#]…"
2nd & Final Request
"2nd and final request…"
TONU Claim
"Driver dispatched, load cancelled…"
Lumper Claim
"Lumper required: $[X] attached…"
🤝 BUSINESS DEVELOPMENT
Cold Carrier Setup
"Ian Brown with LGL, MC# 412349…"
"Carriers Open" Pitch
"I had a couple of carriers come open…"
Referral-Chain Intro
"[Referrer] said to reach out…"
Post-Rebrand Reconnect
"Wanted to reach out post-rebrand…"
Lane-Specific Offer
"We have capacity on [lane]…"
Quarterly Check
"Hope Q[#] starting strong…"
New Anchor Outreach
"17yrs hazmat… built for [commodity]…"
❤️ RELATIONSHIP & WARMTH
Warm Follow-up
"How are you, sir?…"
"Just Wanted to Say Yellow"
"Just wanted to say yellow…"
Holiday Greeting
"Hope you had a happy and safe…"
Thank You / Appreciation
"Greatly appreciate you…"
Condolence / Tough Time
"Thinking of you and your team…"
🚚 DRIVER & INTERNAL
Driver Welcome
"Welcome aboard. Roll safe."
Friday Pay Recap
"Solid week — $[X] gross…"
Internal Urgent
"Team — need attention on…"
👤 Recipient
Peter Hayden / Wyman
Pete Johnston / Ashland
Jeff Altmeyer / Toyo Ink
Mike Schoder / Packers
Ryan Mooney / Westlake
Ryan Ackerman / Sherwin
Thomas Robinson
Elizabeth
✍️ Message
Approval Queue Mode: By default, hitting "Send via Pulse" creates a Gmail Draft for your final review before it leaves. Once Pulse is calibrated, you'll be able to bypass-queue trusted templates.